The following information will help you fill out the complaint form correctly. If after reading this, you still need help to make your complaint or have questions, please contact the Acadian and Francophone Affairs Secretariat at firstname.lastname@example.org.
- You must provide your name and address so that the French Language Services Co-ordinator who addresses your complaint can contact you.
Incident Information Section
- You must indicate which government institution was involved in the incident that you are making your complaint about so that it can be forwarded to the institution’s French Language Services Co-ordinator.
- You must indicate the date on which the incident you are making your complaint about took place. This will allow the French Language Services Co-ordinator to determine if you made your complaint within the time limit prescribed by the French Language Services Act. (You must make your complaint within 60 days after the day of the incident.) If the incident took place over more than one day or more than once, indicate the first day on which the incident took place.
- If possible, please indicate the location of the incident and the individuals involved in the incident. That information can help the French Language Services Co-ordinator address your complaint.
Complaint Information Section
- You must choose the category that is most appropriate for your complaint. The French language Services Act allows for complaints to be made under three circumstances:
- A public consultation was not conducted as required by the Act;
- Correspondence was not answered as required by the Act;
- A designated service was not provided as required by the Act.
- You must describe your complaint. Clearly explain the incident that took place and specify how the government institution did not comply with the Act. If you have documents that support your complaint (letter, photo, brochure, etc.), please upload them. If it is impossible for you to upload them, please describe them in your complaint.